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Kim_Lee Author

Level 1

8 points

whats app problem on Iphone 6s

Since a week or so Whatsapp only works when I have the app open on my Iphone. When the app is closed it is not connected to wifi or 4G. So I do not receive messages, and therefore also do not receive notifications or get my whatsapp web started. I have not changed any settings and have of course tried to turn my phone off and on, flightmode on and off and all other obvious things Whatsapp support mentioned when I requested their help. I receive notifications from other apps as normal. Have IOS13.4.1 on my phone. As far as I can see my Whatsapp software is up to date. Hope somebody out there can help me. This is very frustrating.

iPhone 6s, iOS 13

Posted on Apr 20, 2020 7:43 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,698 points

Posted on Apr 20, 2020 8:03 AM

Though I am not sure what you are looking for but my guess is as follows

Try Settings > General > Background App Refresh > WhatsApp > [Enable]

If the above does not help..

WhatsApp is not an Apple product. Contact the app developer here --> App Support or WhatsApp FAQ

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whats app problem on Iphone 6s

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