You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot update software on OS X Yosemite 10.10.5

Hi, I need to update my Macbook Air but it won't allow me to do so. I have clicked the apple icon on the top left, then clicked "about this mac," then clicked "software update" but once it takes me to the app store, it says that there are no updates available. It was brought to my attention I needed to update my software after I tried downloading an Adobe product, but was unable to do so because I needed to "update my system." Could anyone help me with this issue?

MacBook Air 13", OS X 10.10

Posted on Apr 20, 2020 2:17 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 20, 2020 2:24 PM

The App Store Updates page only informs you of updates available for the OS you are currently running.

As you are running an older system then you are probably up to date on that system.


If you want to install a newer OS that is called an Upgrade. 

The model and year of your Mac will determine which macOS you can upgrade to,

please use Safari to access the following links,


How to upgrade to macOS Mojave - Apple Support

How to upgrade to macOS High Sierra - Apple Support

How to upgrade to OS X El Capitan - Apple Support


Before upgrading make a full back up of your Mac.


Check that third party apps you use have updates available for the new OS.

https://roaringapps.com

Check that your printers/ scanners etc have updated drivers and software available for the new OS.


Connect your mac to your router rather than rely on WiFi.

Do not use your mac while it is downloading

and do not use any other devices that share the same internet connection.


If you are considering upgrading to Catalina be warned that it does not support 32bit apps.

Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,

some updates may be free, some may be paid. Use this app to discover which apps you have

are 32bit, https://www.stclairsoft.com/Go64/. Once the list has been created you can then

contact the developers of the apps to see if they provide 64bit updates. 


How to upgrade to macOS Catalina – Apple Support

1 reply
Question marked as Top-ranking reply

Apr 20, 2020 2:24 PM in response to arandle

The App Store Updates page only informs you of updates available for the OS you are currently running.

As you are running an older system then you are probably up to date on that system.


If you want to install a newer OS that is called an Upgrade. 

The model and year of your Mac will determine which macOS you can upgrade to,

please use Safari to access the following links,


How to upgrade to macOS Mojave - Apple Support

How to upgrade to macOS High Sierra - Apple Support

How to upgrade to OS X El Capitan - Apple Support


Before upgrading make a full back up of your Mac.


Check that third party apps you use have updates available for the new OS.

https://roaringapps.com

Check that your printers/ scanners etc have updated drivers and software available for the new OS.


Connect your mac to your router rather than rely on WiFi.

Do not use your mac while it is downloading

and do not use any other devices that share the same internet connection.


If you are considering upgrading to Catalina be warned that it does not support 32bit apps.

Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,

some updates may be free, some may be paid. Use this app to discover which apps you have

are 32bit, https://www.stclairsoft.com/Go64/. Once the list has been created you can then

contact the developers of the apps to see if they provide 64bit updates. 


How to upgrade to macOS Catalina – Apple Support

Cannot update software on OS X Yosemite 10.10.5

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.