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User profile for user: varshanidze1234
varshanidze1234 Author
User level: Level 1
4 points

Software update error

An error occurred while checking for a software update

iPad Air 2, iOS 8

Posted on Apr 23, 2020 5:40 AM

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User profile for user: Sandman99
Sandman99
User level: Level 1
106 points

Posted on Apr 23, 2020 5:55 AM

Hi Varshanidze1234,


Sorry to hear that you're having issues with iOS updates.


I'd recommend following the steps in this Apple Support knowledge base article.


If your iPhone, iPad or iPod touch won’t update


Regards,


W


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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
288,470 points

Apr 23, 2020 6:14 AM in response to varshanidze1234

If you experienced a connection error whilst trying to reach the update server, a forced-restart may resolve the issue:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




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Software update error

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