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Issue with FaceTime camera on MacBook Pro

hi, Ive been unable to use certain apps that require me to use video call (eg. Skype/FaceTime). Whenever I launch these apps, my Mac tells me that "There is no connected camera".


Ive been trying to fix this problem & I've tried multiple ways such as typing in "sudo killall VDCAssistant" in "Terminal" but to no avail.


Does anyone have an answer to the problem?

MacBook Pro 13", macOS 10.15

Posted on May 1, 2020 5:15 AM

Reply
Question marked as Top-ranking reply

Posted on May 1, 2020 10:36 AM

juniorrgoh wrote:

hi, Ive been unable to use certain apps that require me to use video call (eg. Skype/FaceTime). Whenever I launch these apps, my Mac tells me that "There is no connected camera".

Ive been trying to fix this problem & I've tried multiple ways such as typing in "sudo killall VDCAssistant" in "Terminal" but to no avail.

Does anyone have an answer to the problem?




Camera verify your software is up to date:


Combo update macOS 10.15.4 https://support.apple.com/kb/DL2037?locale=en_US


Download macOS Catalina 10.15.4 Supplemental Update https://support.apple.com/kb/DL2038?locale=en_US


----------------------------

If your system information does not recognize the camera the you have hardware issue—


>(Option key)System Information>Hardware>Camera




If you your hardware is recognized then you can trouble shoot further:


From Terminal.app copy and paste:

sudo killall VDCAssistant


reboot if necessary to test.



If FaceTime isn't working on your Mac - Apple Support

https://support.apple.com/en-us/HT203585



Call (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/


Similar questions

1 reply
Question marked as Top-ranking reply

May 1, 2020 10:36 AM in response to juniorrgoh

juniorrgoh wrote:

hi, Ive been unable to use certain apps that require me to use video call (eg. Skype/FaceTime). Whenever I launch these apps, my Mac tells me that "There is no connected camera".

Ive been trying to fix this problem & I've tried multiple ways such as typing in "sudo killall VDCAssistant" in "Terminal" but to no avail.

Does anyone have an answer to the problem?




Camera verify your software is up to date:


Combo update macOS 10.15.4 https://support.apple.com/kb/DL2037?locale=en_US


Download macOS Catalina 10.15.4 Supplemental Update https://support.apple.com/kb/DL2038?locale=en_US


----------------------------

If your system information does not recognize the camera the you have hardware issue—


>(Option key)System Information>Hardware>Camera




If you your hardware is recognized then you can trouble shoot further:


From Terminal.app copy and paste:

sudo killall VDCAssistant


reboot if necessary to test.



If FaceTime isn't working on your Mac - Apple Support

https://support.apple.com/en-us/HT203585



Call (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/


Issue with FaceTime camera on MacBook Pro

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