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Passcode screen is inactive

Passcode screen for iPhone 6+ is inactive after a drop. Can’t enter the passcode

iPhone 6 Plus, iOS 12

Posted on May 1, 2020 7:18 PM

Top-ranking reply

Community+ 2024

Level 10

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Posted on May 1, 2020 7:34 PM

Try a restart, but you’re likely headed for a hardware repair or replacement.

Use the link in the upper right to contact the folks at Apple support.

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