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The Touch Bar on my Macbook Pro has turned green. When in use, the buttons glow green. When I'm not using the keyboard, the Touch Bar becomes a solid green rectangle. This is really frustrating when I'm watching shows at night as the solid green bar is quite distracting.
Restarting in Safe Mode doesn't change anything. Neither does logging into a different user profile.
Thanks for any help.
MacBook Pro 15", macOS 10.15
colleeeen wrote:
The Touch Bar on my Macbook Pro has turned green. When in use, the buttons glow green. When I'm not using the keyboard, the Touch Bar becomes a solid green rectangle. This is really frustrating when I'm watching shows at night as the solid green bar is quite distracting.
Restarting in Safe Mode doesn't change anything. Neither does logging into a different user profile.
Thanks for any help.
Reset the SMC https://support.apple.com/en-us/HT201295
if no resolve Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
if no love, you have a hardware issue
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
Customer Support Call (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online. Start a service request https://support.apple.com/mac/repair/service
or call AppleCare Support at 1-800-APLCARE.
colleeeen wrote:
The Touch Bar on my Macbook Pro has turned green. When in use, the buttons glow green. When I'm not using the keyboard, the Touch Bar becomes a solid green rectangle. This is really frustrating when I'm watching shows at night as the solid green bar is quite distracting.
Restarting in Safe Mode doesn't change anything. Neither does logging into a different user profile.
Thanks for any help.
Reset the SMC https://support.apple.com/en-us/HT201295
if no resolve Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
if no love, you have a hardware issue
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
Customer Support Call (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online. Start a service request https://support.apple.com/mac/repair/service
or call AppleCare Support at 1-800-APLCARE.
Touch Bar is glowing green
