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can't log into ipad

I put my apple Id and password, iPad still locked

Posted on May 9, 2020 10:27 PM

Reply
Question marked as Top-ranking reply

Posted on May 10, 2020 12:49 PM

If you have forgotten your iPad passcode, or the iPad is disabled, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487

2 replies
Question marked as Top-ranking reply

May 10, 2020 12:49 PM in response to jq04

If you have forgotten your iPad passcode, or the iPad is disabled, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487

can't log into ipad

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