You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
đź’ˇ Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
Hi..
I have a problem with my iphone 7. Its stuck on apple logo. I try go to DFU mode and try to restore unfortunately it doesnt work. I also cannot restore my phone. showing " An iphone could not be restore. An unknown error occured (4010).
Need some support from you guys. tq
iPhone 7 Plus, iOS 10
Force restart iPhone - Apple Support ⬇︎⬇︎TRY THIS AGAIN and if force restart does not work...try putting it in Recovery Mode...
Using Windows PC ? ... if so turn off Anti Virus and/or Firewall...
Press and hold both the volume down button and the Sleep/Wake button.
When the Apple logo appears, release both buttons.
Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.
If that does not work try to put your phone in Recovery Mode...⬇︎⬇︎ full instructions in the link above...⬆︎⬆︎
Short instructions...⬇︎⬇︎
Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
Press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.
It may take a few tries to get into Recovery Mode but when you do then the phone will be recognized...
Force restart iPhone - Apple Support ⬇︎⬇︎TRY THIS AGAIN and if force restart does not work...try putting it in Recovery Mode...
Using Windows PC ? ... if so turn off Anti Virus and/or Firewall...
Press and hold both the volume down button and the Sleep/Wake button.
When the Apple logo appears, release both buttons.
Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.
If that does not work try to put your phone in Recovery Mode...⬇︎⬇︎ full instructions in the link above...⬆︎⬆︎
Short instructions...⬇︎⬇︎
Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
Press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.
It may take a few tries to get into Recovery Mode but when you do then the phone will be recognized...
iphone 7 stuck at apple logo
