You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cavejm Author

Level 1

8 points

Add new email account on Mac saying unable to verify account name or password

Hi, I hope someone can help as I’m going round in circles. I kept being unable to send outgoing mail and when I tried to enter the password it kept saying it was incorrect. I’ve now deleted the account and trying to add back on and I keep getting the message unable to verify account name and password.

I’ve tried restarting a couple of times and still the same issue. The password for the hotmail email account is correct as I’ve checked on another device.

I wondered if it’s something to do with 2 factor authentication?

Anyone any ideas how to fix this please?

MacBook Pro

Posted on May 23, 2020 5:05 AM

Top-ranking reply

Axel Foley

Level 10

149,604 points

Posted on May 23, 2020 5:35 AM

You will need an App-Specific password to enter for your hotmail account in your mail app.

From a computer go to your hotmail account and sign in.

While in Hotmail, Go To:

User Name(Top-Right)
View account (Second Option Down)
Security (third tap in from top-left)
More security options (Far-Right)
App passwords (Third Pane Down)
Create a new app password
Click Done
Use that app-specific password in the Mail app on your MacBook Pro.

Axel F.

View in context

Add new email account on Mac saying unable to verify account name or password

Similar questions