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Add new email account on Mac saying unable to verify account name or password

Hi, I hope someone can help as I’m going round in circles. I kept being unable to send outgoing mail and when I tried to enter the password it kept saying it was incorrect. I’ve now deleted the account and trying to add back on and I keep getting the message unable to verify account name and password.


I’ve tried restarting a couple of times and still the same issue. The password for the hotmail email account is correct as I’ve checked on another device.


I wondered if it’s something to do with 2 factor authentication?


Anyone any ideas how to fix this please?

MacBook Pro

Posted on May 23, 2020 5:05 AM

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Question marked as Top-ranking reply

Posted on May 23, 2020 5:35 AM

You will need an App-Specific password to enter for your hotmail account in your mail app.

From a computer go to your hotmail account and sign in.

While in Hotmail, Go To:

  1. User Name(Top-Right)
  2. View account (Second Option Down)
  3. Security (third tap in from top-left)
  4. More security options (Far-Right)
  5. App passwords (Third Pane Down)
  6. Create a new app password
  7. Click Done
  8. Use that app-specific password in the Mail app on your MacBook Pro.


Axel F.


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3 replies
Question marked as Top-ranking reply

May 23, 2020 5:35 AM in response to Cavejm

You will need an App-Specific password to enter for your hotmail account in your mail app.

From a computer go to your hotmail account and sign in.

While in Hotmail, Go To:

  1. User Name(Top-Right)
  2. View account (Second Option Down)
  3. Security (third tap in from top-left)
  4. More security options (Far-Right)
  5. App passwords (Third Pane Down)
  6. Create a new app password
  7. Click Done
  8. Use that app-specific password in the Mail app on your MacBook Pro.


Axel F.


Add new email account on Mac saying unable to verify account name or password

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