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Unable to update apps on macbook pro

Getting below error:

Unable to update app because it was refunded or purchased with a different apple id

for inbuilt apps like pages , keynotes and Numbers.


how to fix this.

Posted on May 28, 2020 1:14 PM

Reply
Question marked as Top-ranking reply

Posted on May 28, 2020 7:59 PM

Then I'm stumped. I would call Apple Support. There may be some other problem.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. Primary support help at Contact Support.
  3. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.
  4. For Mac App Store: Apple - Support - Mac App Store.
  5. For iTunes: Apple - Support - iTunes.


6 replies
Question marked as Top-ranking reply

May 28, 2020 7:59 PM in response to Manish1802

Then I'm stumped. I would call Apple Support. There may be some other problem.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. Primary support help at Contact Support.
  3. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.
  4. For Mac App Store: Apple - Support - Mac App Store.
  5. For iTunes: Apple - Support - iTunes.


May 28, 2020 1:38 PM in response to Manish1802

You are trying to update an app that was purchased using a different Apple ID than the one you are now using.


Please read Writing an effective Apple Support Communities question. We are here to help. We are all users. We are not mind-readers nor clairvoyants. We only know what you write down and tell us. Be specific and thorough. Include your hardware information and installed version of macOS. Try to write clearly. Think about what you want to say before you write it down, then re-read it to see if it makes sense.


FYI: These are user-only forums. This is not Apple Support. if you need to contact Apple Support, then contact product and tech support:  Contacting Apple for support and service including international calling numbers.


These forums only provide help with Apple products. Thank you for your understanding and support.

Unable to update apps on macbook pro

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