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Level 1

4 points

forgot ipad passcode

i have tried to shutdown, hookup to macbook and I cannot find the ipad anywhere on macbook to restore?

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on May 28, 2020 7:26 PM

Top-ranking reply

Level 10

103,365 points

Posted on May 28, 2020 7:29 PM

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

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