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Activation lock

Is it possible to unlock an iCloud account on a iPhone 8 that I currently purchased? The original owner forgot his Apple ID and password along with the email that was used on his account.

iPhone 8

Posted on May 29, 2020 2:20 AM

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Question marked as Top-ranking reply

Posted on May 29, 2020 4:04 AM

You bought your device second hand from someone other than Apple or an authorized Apple reseller. The information below explain what has happened. You apparently didn't know to heed the advice given below.

 

"Before you buy an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account."

 

And see: Activation Lock for iPhone, iPad, and iPod touch  https://support.apple.com/en-us/HT201365. See this heading Check for Activation Lock before you buy a device from someone else.

 

 What all this means is that there is no way we can help you. We are not authorized to remove the activation lock from any device. And, under your circumstances, Apple support will not help you since you cannot provide proof of ownership that they will consider to be sufficient. You would need and have your purchase receipt for the device from an authorized Apple seller with the device's serial number on it. 

 

All I can suggest is that you try to recovery the needed password (or possibly the purchase price) from the party you acquired the iPhone from. Recovering the password is the only way the phone can be made functional for your use.And getting it from the person you acquired it from is the only way to so. 

2 replies
Question marked as Top-ranking reply

May 29, 2020 4:04 AM in response to jayr562

You bought your device second hand from someone other than Apple or an authorized Apple reseller. The information below explain what has happened. You apparently didn't know to heed the advice given below.

 

"Before you buy an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account."

 

And see: Activation Lock for iPhone, iPad, and iPod touch  https://support.apple.com/en-us/HT201365. See this heading Check for Activation Lock before you buy a device from someone else.

 

 What all this means is that there is no way we can help you. We are not authorized to remove the activation lock from any device. And, under your circumstances, Apple support will not help you since you cannot provide proof of ownership that they will consider to be sufficient. You would need and have your purchase receipt for the device from an authorized Apple seller with the device's serial number on it. 

 

All I can suggest is that you try to recovery the needed password (or possibly the purchase price) from the party you acquired the iPhone from. Recovering the password is the only way the phone can be made functional for your use.And getting it from the person you acquired it from is the only way to so. 

May 29, 2020 2:23 AM in response to jayr562

Nope. Activation Lock prevents folks from using a stolen Apple device. There isn't a way around it. You've bought a brick and should get your money back.


ASC - Late 2012 Mac mini, macOS 10.15.5; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5; iPhone 8+, iOS 13.5; TV 4th Gen, tvOS 13.4.5;  HomePods, audioOS 13.4.5 and Airport Express w/ Airplay 2

Activation lock

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