You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID iPhone X

iPhone X. My Face ID has stopped working. All updates have been done and I have factory reset the phone. The camera drifts in and out of focus and won’t capture my face. The camera works fine when just in camera mode. Why is it not working for Face ID??

iPhone X, iOS 13

Posted on Jun 2, 2020 1:01 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 2, 2020 1:07 AM

Follow the instruction given in --> If Face ID isn't working on your iPhone or iPad Pro - Apple ...


Update to iOS 13.5.1 

iOS 13.5 speeds up access to the passcode field on devices with Face ID when you are wearing a face mask and introduces the Exposure Notification API to support COVID-19 contact tracing apps from public health authorities. This update also introduces an option to control automatic prominence of video tiles on Group FaceTime calls and includes bug fixes and other improvements.

 

Face ID and Passcode

  • Simplified unlock process for devices with Face ID when you are wearing a face mask
  • Passcode field automatically presented after swiping up from the bottom of the Lock screen when you are wearing a face mask
  • Also works when authenticating with the App Store, Apple Books, Apple Pay, iTunes, and other apps that support signing in with Face ID


2 replies
Question marked as Top-ranking reply

Jun 2, 2020 1:07 AM in response to Chappers_mungo

Follow the instruction given in --> If Face ID isn't working on your iPhone or iPad Pro - Apple ...


Update to iOS 13.5.1 

iOS 13.5 speeds up access to the passcode field on devices with Face ID when you are wearing a face mask and introduces the Exposure Notification API to support COVID-19 contact tracing apps from public health authorities. This update also introduces an option to control automatic prominence of video tiles on Group FaceTime calls and includes bug fixes and other improvements.

 

Face ID and Passcode

  • Simplified unlock process for devices with Face ID when you are wearing a face mask
  • Passcode field automatically presented after swiping up from the bottom of the Lock screen when you are wearing a face mask
  • Also works when authenticating with the App Store, Apple Books, Apple Pay, iTunes, and other apps that support signing in with Face ID


Face ID iPhone X

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.