Touch but responsive
Just a year into use my Ipad Air 2 stopped responding totally. Apple care store diagnosed it as a motherboard failure caused by no specific reason! I was also told Ipads cannot be repaired in India! The solution to my problem would be a replacement device of the same configuration for the cost of repair around Rs. 20,000. Not convinced I returned.
A couple of months down I randomly plugged in the Ipad to the charging socket. Surprised it started charging and the screen also lit up. I was happy that my iPad resurrected from its grave following a motherboard failure, soon to realize that the touch wasn't responding this time.
I was back at the service center hoping for a better reply this time. They shocked me again, this time I got to know that
- the device still cannot be repaired in India!!
- there are no repair costs for the iPad. Any non-functioning Ipad is replaced at replacement cost fixed by Apple and for my device it was Rs. 29,450!!!
- and shock did not end there - the cost of a newer Ipad on Apple website today is Rs. 29,900!!
So at the end of this saga, I was perplexed and decided to write seeking some answers.
- How can Apple sell a product in India and not make provisions to repair it?
- Street-side repair shops with uneducated 'engineers' can repair Apple products but Apple engineers in India cannot!
- It doesn't make sense that the only option Apple gives me is a replacement for any hardware malfunction. And that too at the cost of a new Ipad.
- How can the replacement cost of an outdated device be the same as the cost of a newer model listed on your website?
Awaiting a more logical answer and solution to my problem.
iPad Air 2, iOS 12
