You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mic not working

Hello


The issue I’m having at the moment is that when I take a video with the original camera app, there’s no sound, but when I use other social apps and use the camera, the sound works okay.


There any suggestions

iPhone 7 Plus, iOS 13

Posted on Jun 3, 2020 10:27 PM

Reply
8 replies

Jun 4, 2020 11:36 AM in response to Matty2020-

Matty2020-

"Mic not working: Nope, it is still not working. The mic isn’t covered and the there is no case on the phone

———-


Report this as a Bug to Apple:

By reporting this as a bug, Apple’s iOS techs can know what is going on, in terms of bugs and the like.

Provide Feedback:

  1. Go Here: Feedback - iPhone - Apple
  2. Select:Bug Report” for the “Feedback Type
  3. Proceed from there as Necessary.



Note: This is a common phenomenon posted on these forums. But I can’t be certain that many people are report it. So, do your part.

Jun 3, 2020 10:40 PM in response to Matty2020-

Matty2020-

"Mic not working: Hello The issue I’m having at the moment is that when I take a video with the original camera app, there’s no sound, but when I use other social apps and use the camera, the sound works okay. There any suggestions"

------


Are you Using a Case?

Make sure that the back microphone is not covered - the microphone part is located between the lens and the flash. So, make sure is is not covered.

Jun 3, 2020 11:28 PM in response to Matty2020-

Matty2020- wrote:

Hello

The issue I’m having at the moment is that when I take a video with the original camera app, there’s no sound, but when I use other social apps and use the camera, the sound works okay.

There any suggestions


Do you have any bluetooth devices paired or anything plugged into the iPhone?



Mic not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.