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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
my app store won’t allow me to download apps because it says i need to update my payment information. it’s updated and says it’s declined when i dont want to purchase anything. i also have money in my account so i don’t see how it could be a problem. especially since i’m not purchasing anything just want to be able to download apps. help?
iPhone 6s Plus, iOS 13
jemdip Said:
"downloading apps: my app store won’t allow me to download apps because it says i need to update my payment information. it’s updated and says it’s declined when i dont want to purchase anything. i also have money in my account so i don’t see how it could be a problem. especially since i’m not purchasing anything just want to be able to download apps. help?"
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A Couple of Thoughts:
I’d say contact the financial institution of this method of payment. Perhaps this purchase is seen as high suspicion if you’re are using it on a site, especially on a domain that you have never used it on before (Apple.com), if so.
For other Financial Assistance, contact Apple Support. These are user-to-user forums. We are not Apple. Apple barely reads these site on their own time, as it is. Here is the information for contacting Apple Support:
Apple Phone Support:
jemdip Said:
"downloading apps: my app store won’t allow me to download apps because it says i need to update my payment information. it’s updated and says it’s declined when i dont want to purchase anything. i also have money in my account so i don’t see how it could be a problem. especially since i’m not purchasing anything just want to be able to download apps. help?"
-------
A Couple of Thoughts:
I’d say contact the financial institution of this method of payment. Perhaps this purchase is seen as high suspicion if you’re are using it on a site, especially on a domain that you have never used it on before (Apple.com), if so.
For other Financial Assistance, contact Apple Support. These are user-to-user forums. We are not Apple. Apple barely reads these site on their own time, as it is. Here is the information for contacting Apple Support:
Apple Phone Support:
downloading apps
