You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can't restart my iphone 5Se, connected to a pc with itunes and no change. What can I do now?

I can't restart my iphone 5Se, connected to a pc with itunes and no change. What can I do now?

Posted on Jun 6, 2020 5:47 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 6, 2020 6:43 PM

Connect your phone to pc then Press and hold the Sleep/Wake button and the Volume Down button until the screen turns off. Continue holding the Sleep/Wake button + Volume Down button, even after you see the Apple logo appear. Then

Release the Sleep/Wake + Volume Down button once you see the Connect to iTunes message appear on the iPhone.

Launch iTunes and you should see a message stating that There is a problem with the iPhone that requires it to be updated or restored.

1 reply
Question marked as Top-ranking reply

Jun 6, 2020 6:43 PM in response to cabbottcookie

Connect your phone to pc then Press and hold the Sleep/Wake button and the Volume Down button until the screen turns off. Continue holding the Sleep/Wake button + Volume Down button, even after you see the Apple logo appear. Then

Release the Sleep/Wake + Volume Down button once you see the Connect to iTunes message appear on the iPhone.

Launch iTunes and you should see a message stating that There is a problem with the iPhone that requires it to be updated or restored.

I can't restart my iphone 5Se, connected to a pc with itunes and no change. What can I do now?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.