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A email from Apple

Apple ID send me a email that it had a receipted from a app who someone bought with me id and send me the receipt what can I do I didn’t buy anything

iPhone 7, iOS 13

Posted on Jun 7, 2020 8:39 AM

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Question marked as Top-ranking reply

Posted on Jun 7, 2020 8:51 AM

If the only indication of the charges is from an email or text, be aware that the email may not really be from Apple. It may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support



3 replies
Question marked as Top-ranking reply

Jun 7, 2020 8:51 AM in response to Bbuhh

If the only indication of the charges is from an email or text, be aware that the email may not really be from Apple. It may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support



Jun 7, 2020 10:13 AM in response to Bbuhh

Check your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088 to make sure the charge is not from Apple. If it is not, them you may have been scammed.

 

Did you possibly provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.

 

Could you have given Apple ID password to a scammer If yes, then:

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

___________


Also, given what I think you said, your account might have been compromised. So, Check your Apple ID device list (https://support.apple.com/en-us/HT205064and remove any device that shouldn't be signed in using the steps in the link.

 

If there are none that shouldn’t be signed in, then you should not have a problem at this point. But, if an unauthorized device is signed in, Change your Apple ID password https://support.apple.com/en-us/HT201355 

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

And see these security-related Apple Documents to deal with cases of unauthorized sign ins and other security matters:


 If you think your Apple ID has been compromised https://support.apple.com/en-us/HT201303

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

Jun 7, 2020 8:54 AM in response to Bbuhh

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers . 


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

A email from Apple

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