You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have an iPad Pro. It’s about 5-7 years old??? My son forgot his passcode. I can’t reset it using my computer with restore or update. Please help

My son forgot his passcode. I can use his Apple ID to connect with computer but I’m Not able to get my iPad Pro to reset to factory settings

iPad, iOS 9

Posted on Jun 7, 2020 5:45 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 7, 2020 6:05 PM

See instructions in If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

2 replies

I have an iPad Pro. It’s about 5-7 years old??? My son forgot his passcode. I can’t reset it using my computer with restore or update. Please help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.