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Issue with apple ID verification

Hi, I've encountered issues verifying my apple ID when trying to sign in. When requested to verify my account after I have typed in my email and password, after keying in the verification code sent to my email, they claim that my email is unavailable. I've tried to create a new apple ID with the same email that i used for verification, but they claim it is unavailable as well.

Posted on Jun 8, 2020 2:19 AM

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Question marked as Top-ranking reply

Posted on Jun 8, 2020 3:30 AM

The Apple ID account you are dealing with must be someone else's since it is unavailable to you. Perhaps you have forgotten your Apple ID. So, you'll need to use account recovery.


See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974  Below is an excerpt, but read the whole document. See the bold italics below.

 “If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This link takes you to:

 

Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921which you may need to use.

 

Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access. … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions in the above link to immediately regain access to your Apple ID.

2 replies
Question marked as Top-ranking reply

Jun 8, 2020 3:30 AM in response to irwin999

The Apple ID account you are dealing with must be someone else's since it is unavailable to you. Perhaps you have forgotten your Apple ID. So, you'll need to use account recovery.


See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974  Below is an excerpt, but read the whole document. See the bold italics below.

 “If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This link takes you to:

 

Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921which you may need to use.

 

Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access. … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions in the above link to immediately regain access to your Apple ID.

Jun 8, 2020 6:45 AM in response to irwin999

contact Apple ID Support. See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

Issue with apple ID verification

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