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Level 1

4 points

iSmartGate

iOS 13.5.1 and iSmartGate

Apple Home is showing No Response

Ive spoken with iSmartgate who have asked me to remove the device from the home, reset the device and then reconnect the device.

Tried twice and no luck.

But if I put the iSmartgate into HomeApp/Homekit only mode, it works fine.

When in the mode that allows the use of the iSmartgate app and web access, the device has an issue being controlled for the iOS Home App.

Ive seen another threat with people having similar issues. But I don't believe anybody has found a fix.

I believe it's a firmware issue, but not sure who is responsible.

Any help or input would be appreciated.

Posted on Jun 8, 2020 9:20 AM

Top-ranking reply

Level 1

4 points

Posted on Jun 9, 2020 11:57 PM

SOLVED

My issue was caused by faulty batteries in the Garage door sensor.

Home kit will show 'No Response' if the sensor has no batteries or dead batteries, or in my case faulty batteries.

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