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Hello, I would like to change email address for my Apple ID account

How could I change the email my ID account is linked with?


MacBook Air 13″, macOS 10.15

Posted on Jun 17, 2020 4:53 AM

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Question marked as Top-ranking reply

Posted on Jun 17, 2020 11:22 AM

Note the restrictions in the article.


Apple ID Name Change.        


 What to do after you change your Apple ID or password - Apple Support    I suggest doing this before you change your Apple ID or password.

2 replies

Jun 17, 2020 5:16 AM in response to Violetta02

Is this your problem? If yes, you won't be able to. change the Apple ID. You acquired your device second hand from someone other than Apple or an authorized Apple reseller. The information below explains what has happened. You apparently didn't know to heed the advice given below.

 

"Before you buy/acquire an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, make sure that the device is erased andno longer linked to the previous owner’s account."

 

And see: Activation Lock for iPhone, iPad, and iPod touch https://support.apple.com/en-us/HT201365.

See this heading Check for Activation Lock before you buy/acquire a device from someone else.

 

The presence of activation lock means that we can't help you. We are not authorized to remove the activation lock from any device. And, under your circumstances, Apple support will not remove it since you cannot provide

proof of ownership that they will consider to be sufficient. You would need and have your purchase receipt for the device from an authorized Apple seller with the device's serial number on it. 

 

All I can suggest is that you try to recovery the needed password (or possibly the purchase price) from the party you acquired the iPhone from. Recovering the password is the only way the phone can be made functional for your use. And getting it from the person you acquired it from is the only way to so.

Hello, I would like to change email address for my Apple ID account

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