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Logitech Circle View camera stopped HomeKit streaming to home app after power outage

I have 2 new Logitech Circle View cameras, a new 4K Apple TV as a hub, Abode Iota security system with video, Ecobee 4 thermostat and various other sensors and switches. Everything is new within the last few months and all HomeKit compliant. I am also using a 3 node Linksys Velop mesh wifi system.


All was working well until a 4 hour power outage shut everything down except the cable modem, Main Linksys router and Apple TV as it was all on a fairly large UPS.


Situation now is all the HomeKit devices are working except the video feed. The sensors on the circle view cameras are triggering motion but the video feed does not work. I get the “No Response” this camera is not responding. I cannot use a separate app to check with the circle view camera’s but I am also getting the same error on the Abode iota security camera... although I can log directly into the Abode app and actually see the video for that camera, although it is giving the same HomeKit error as the circle view cams in the home app. This leads me to believe that this is a HomeKit issue that is causing the error.


I had my wife power cycled both camera’s and the Apple TV but it is not correcting the problem. I am currently traveling and not at the house to uninstall and reinstall and frankly I do not want to as I’ll have to reset everything up and this is not acceptable for a simple power outage.


Hope the detailed description helps explain the environment and issues that could use some help resolving. Thanks


iPad Pro, iPadOS 13

Posted on Jun 17, 2020 7:31 AM

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Question marked as Top-ranking reply

Posted on Jun 17, 2020 11:58 AM

Hello,


You will need to reach out to Logitech’s support for assistance with their product.

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Logitech Circle View camera stopped HomeKit streaming to home app after power outage

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