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I've been charged $99.00 for a game I didn't buy, can you help me?

I've been charged $99.00 for a game I didn't buy.

Posted on Jun 18, 2020 10:55 AM

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Question marked as Top-ranking reply

Posted on Jun 18, 2020 11:02 AM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support



1 reply
Question marked as Top-ranking reply

Jun 18, 2020 11:02 AM in response to milena232

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support



I've been charged $99.00 for a game I didn't buy, can you help me?

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