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Apple TV

I rent a movie in apple tv in my ipad, but can’t see it - it’s shows that I don’t have accsess or not available. When I open it in iphone, it’s working well. Where the problem?

Posted on Jun 20, 2020 5:28 AM

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Question marked as Top-ranking reply

Posted on Jun 21, 2020 9:24 PM

The problem is likely in the network connection.

It may be different on your iPhone if that connects to cellular, or is used in a different location.

Verify that your router or network doesn’t block the needed ports.

Verify that your iPad uses regular network settings (e.g. a VPN or custom DNS might cause incompatibilities). Verify that time and date and timezone are set correctly.

Verify that there is no wireless interference where the iPad is used.

Try restarting the iPad.

Try restarting the router (and optional other network gear).


If you can't stream or watch movies or TV shows from the Apple TV app, iTunes Store, or third-party apps - Apple Support

1 reply
Question marked as Top-ranking reply

Jun 21, 2020 9:24 PM in response to Ingus148

The problem is likely in the network connection.

It may be different on your iPhone if that connects to cellular, or is used in a different location.

Verify that your router or network doesn’t block the needed ports.

Verify that your iPad uses regular network settings (e.g. a VPN or custom DNS might cause incompatibilities). Verify that time and date and timezone are set correctly.

Verify that there is no wireless interference where the iPad is used.

Try restarting the iPad.

Try restarting the router (and optional other network gear).


If you can't stream or watch movies or TV shows from the Apple TV app, iTunes Store, or third-party apps - Apple Support

Apple TV

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