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Photos won’t delete

Hi Apple Support,

Whenever I try to delete photos (from any album), my phone want let me. When I try to delete them, they just go right back to where they were and as if I had never deleted them.

For example -

I delete and image. Then leave the album. Go back into the album and there is the image, as if I never deleted it.


I would really appreciate if you guys could figure out what is happening.

iPhone 8, iOS 13

Posted on Jun 25, 2020 3:27 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 25, 2020 3:29 AM

Probably you have synced these Photos from your Mac/PC though iTunes. Un-sync then they be gone.


Un-Sync photos to your device

  1. Connect your device to your Mac.
  2. You can connect your device using a USB or USB-C cable or using a Wi-Fi connection. To turn on Wi-Fi syncing, see Sync content between your Mac and iPhone or iPad over Wi-Fi.
  3. In the Finder  on your Mac, select the device in the Finder sidebar.
  4. Select Photos in the button bar.
  5. Note: When iCloud Photos is turned on, no photo syncing options appear when you select Photos in the button bar.
  6. Select “Sync Photos to your device from” tickbox, then choose Photos, Pictures or a folder from the pop-up menu.
  7. Uncheck Sync photos
  8. Click on Apply / Sync


1 reply
Question marked as Top-ranking reply

Jun 25, 2020 3:29 AM in response to Magoose101

Probably you have synced these Photos from your Mac/PC though iTunes. Un-sync then they be gone.


Un-Sync photos to your device

  1. Connect your device to your Mac.
  2. You can connect your device using a USB or USB-C cable or using a Wi-Fi connection. To turn on Wi-Fi syncing, see Sync content between your Mac and iPhone or iPad over Wi-Fi.
  3. In the Finder  on your Mac, select the device in the Finder sidebar.
  4. Select Photos in the button bar.
  5. Note: When iCloud Photos is turned on, no photo syncing options appear when you select Photos in the button bar.
  6. Select “Sync Photos to your device from” tickbox, then choose Photos, Pictures or a folder from the pop-up menu.
  7. Uncheck Sync photos
  8. Click on Apply / Sync


Photos won’t delete

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