You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

shadow2350 Author

Level 1

15 points

Siri not Finding Music

I have two HomePods. I subscribed to Apple Match to load my music library to the iCloud. Using Siri through the HomePods I could play any playlist, album, artist, or song over the course of a year. Suddenly, in the last two months Siri tells me it cannot find a requested playlist, album, artist, or song. Siri/HomePod can play a genre, however. "Siri, play some classical music" and classical music plays. So, the music is available.

I have reset the HomePods, disconnected them and reconnected them, fiddled with settings, and tried any suggestion found on various websites. Nothing has worked. I know other people have reported this problem on Apple message boards going back to November 2019. They have been told it is a bug and is being worked on. Is this still so? Is there a fix?

Thank you for your time in this matter.

--Mike

HomePod, 13

Posted on Jul 4, 2020 3:37 PM