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My app store

Why my phone cannot download some of the app and why I cannot buy any app in the App Store? Can you response as soon as possible please. Thank you.

iPhone 11 Pro Max, iOS 13

Posted on Jul 5, 2020 9:01 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 6, 2020 1:04 AM

Here are some possibilities:

 

'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Use the Apple recommended support link above first.

 

You can also Get a call from Apple support to help solve your problem https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

And you can use Apple Support Twitter https://twitter.com/AppleSupport

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

__________

 

If  you can’t download or update apps on your iPhone or other Apple device https://support.apple.com/en-us/HT207165

__________

 

If you can't connect to the App Store, iTunes Store, or other Apple services https://support.apple.com/en-us/HT201400. There have been quite a few Apple server connection problems lately. Among other things, in the above document, see Check Apple’s System Status page. You can check there to see if the needed server is available when you need to use one.

 

Also, below are the alert messages given in the document. But, receiving others is a possibility.

 

Use the steps above if you see one of these error messages:

·      "Cannot connect to the iTunes Store. An unknown error has occurred."

·      "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."

·      "Could not connect to the iTunes Store. Make sure your network connection is active and try again."

·      "We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later."

__________

 

What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.

 

Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with another Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and repurchase/download it again with the second Apple ID. 

3 replies
Question marked as Top-ranking reply

Jul 6, 2020 1:04 AM in response to sok6767

Here are some possibilities:

 

'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Use the Apple recommended support link above first.

 

You can also Get a call from Apple support to help solve your problem https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

And you can use Apple Support Twitter https://twitter.com/AppleSupport

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

__________

 

If  you can’t download or update apps on your iPhone or other Apple device https://support.apple.com/en-us/HT207165

__________

 

If you can't connect to the App Store, iTunes Store, or other Apple services https://support.apple.com/en-us/HT201400. There have been quite a few Apple server connection problems lately. Among other things, in the above document, see Check Apple’s System Status page. You can check there to see if the needed server is available when you need to use one.

 

Also, below are the alert messages given in the document. But, receiving others is a possibility.

 

Use the steps above if you see one of these error messages:

·      "Cannot connect to the iTunes Store. An unknown error has occurred."

·      "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."

·      "Could not connect to the iTunes Store. Make sure your network connection is active and try again."

·      "We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later."

__________

 

What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.

 

Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with another Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and repurchase/download it again with the second Apple ID. 

Jul 5, 2020 9:38 AM in response to sok6767

What happens when you try? Error message(s)? Account disabled? More information would help.


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


Contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



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