Can’t connect to iCloud

Question

Level 1

11 points

Can’t connect to iCloud

Ever since the last update when I open my MacMook Air there’s a message saying there’s a problem with my iCloud account and asking me to login. When I try to do this the connection times out and there’s a message saying <Can’t connect to Icloud because of a problem with “my AppleID”>. Result, I can’t resolve the problem.

In addition, I can’t reach icloud.com or apple.com , Finder reports that my storage is full and doesn’t upload new documents.

My MacMini with Catalina 10.15.5 works correctly on all counts.

MacBook Air Mid 2011, High Sierra 10.13.6, iCore5 1.8 GHz, 4 GB ram.

MacBook Air 13″, macOS 10.13

Posted on Jul 7, 2020 8:06 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,525 points

Jul 7, 2020 9:36 AM in response to MadMonk

Are you running any anti - virus programs? Using a VPN?

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

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If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.

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