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User profile for user: my_fair_pygmalion
my_fair_pygmalion Author
User level: Level 1
4 points

MacOS Update Unavailable

Hi there,


I have realised that my MacBook Pro 2017 is still running on High Sierra and would like to update to a later macOS version. I do not understand why this update has not occurred automatically because my settings in System Preferences are such that it should have. If I try to automatically update via the "Software Update" button in "About this Mac", it does not work.


More importantly, when I look up macOS Catalina (or Mojave, for that matter) in the App Store, it only displays a "Download" button, rather than the usual "Get" button for free software.

When I execute the download, the App Store tells me it downloads. It isn't fast but eventually it downloads all 8.3 GB.

However, after that it fails to do anything further and the software/file cannot be found in the \Applications folder.


I have already tried restarting my MacBook and I have reset my PRAM.


Any help would be much appreciated!

MacBook Pro 15″, macOS 10.13

Posted on Jul 9, 2020 1:31 PM

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User profile for user: BDAqua
BDAqua
User level: Level 10
245,375 points

Jul 9, 2020 5:52 PM in response to my_fair_pygmalion

Updates are like 10.12.5 to10.3.6, Upgrades are like 10.13.6 to 10.14.5


Are you running any VPN, Anti-Virus, or Cleaning apps?


See if you can upgrade to 10.14, or 10.15, see sys requirements don't use Firefox for the links...


https://support.apple.com/kb/SP777?locale=en_US

https://itunes.apple.com/us/app/macos-mojave/id1398502828?mt=12



macOS Catalina - Technical Specifications


General Requirements

  • OS X 10.9 or later
  • 4GB of memory
  • 12.5GB of available storage (OS X El Capitan 10.11.5 or later)*
  • Some features require an Apple ID; terms apply.
  • Some features require a compatible internet service provider; fees may apply.

Mac Hardware Requirements

For details about your Mac model, click the Apple icon at the top left of your screen and choose About This Mac. These Mac models are compatible with macOS Catalina:

  • MacBook (Early 2015 or newer)
  • MacBook Air (Mid 2012 or newer)
  • MacBook Pro (Mid 2012 or newer)
  • Mac mini (Late 2012 or newer)
  • iMac (Late 2012 or newer)
  • iMac Pro (2017)
  • Mac Pro (Late 2013 or newer)

https://support.apple.com/en-us/HT210190


https://apps.apple.com/gb/app/macos-catalina/id1466841314?ls=1&mt=12


How to upgrade to macOS Catalina – Apple Support


And caution on 10.15, to see which Apps will no longer work in 10.15 get Go64...


https://www.stclairsoft.com/Go64/

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MacOS Update Unavailable

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