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iTunes subscriptions

Hi! I have a problem, I only have 2 subscriptions, and itunes wants to always withdraw money besides subscriptions. some obscure amounts, I don’t know what to do because I can’t find resource of this payments

iPhone XS, iOS 13

Posted on Jul 14, 2020 8:31 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 14, 2020 11:29 AM

See the Apple Support article(s) below.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



2 replies
Question marked as Top-ranking reply

Jul 14, 2020 11:29 AM in response to karyna49

See the Apple Support article(s) below.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



Jul 14, 2020 11:32 AM in response to karyna49

See your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088 to see if the suspect charges were made by Apple. If you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient; sometimes you can't get immediate telephone support.

 

or useApple Support Twitter  https://twitter.com/AppleSupport

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help

__________

 

But, I am concerned that you may have been scammed. Apple does not make many billing errors.

 

Could you have provided any potentially damaging information to a phisher/scammer? If yes, in your case, you'll need to follow up with the party that recorded the charges, e.g., your credit card company, Apple, etc. 

   

To be proactive, learn about phishing, scams, and Apple practices, etc., see:

 

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226

 

This scam related information from Apple including reporting scams to Apple see Avoid phishing

emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

 

How to identify scams related to purported apple notifications—per Eric Root.

 

“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”

iTunes subscriptions

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