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Oskrrrrr Author

Level 1

4 points

Videos sont play

My phone was fine a second ago, but now it seems like it wont play any type of video. Incluiding videos like Netflix and YouTube. So what happens is that IT just freezes and it keeps loading, and yes i have tried restarting / force restarting many times.

iPhone X

Posted on Jul 15, 2020 2:58 PM

Top-ranking reply

jeremy_v

Community Specialist

Posted on Jul 19, 2020 4:18 PM

Good afternoon Oskrrrrr ,

Welcome to the Apple Support Communities!

It sounds like you are having issues with video streaming on your iPhone. Are you trying to play the videos in Safari or using the Netflix and YouTube apps?

Try quitting Safari, Netflix and YouTube on your iPhone. Update it to iOS 13.6 and turn the iPhone off.
If you have a Mac update it to macOS 10.15.6 and update iTunes, then turn off the computer. If you have a PC, update iTunes and turn the computer off.
Finally, recycle the power to your modem/router to refresh the connection to the internet. Wait to turn on the iPhone and computer until the network status lights are showing connected on the modem.

The resources below will help you address this issue:

How to force an app to close on your iPhone, iPad, or iPod touch

Update your iPhone, iPad, or iPod touch

Update to the latest version of iTunes

Take care.

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Videos sont play

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