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when I try to add a credit card it says "iTunes account disabled"

Hi there, when I go in to add a credit card it says that iTunes account is disabled and to contact support


[Re-Titled by Moderator]

iPhone XS, iOS 13

Posted on Jul 19, 2020 3:27 AM

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Question marked as Top-ranking reply

Posted on Jul 19, 2020 3:28 AM

If you see a message that says 'Your account has been disabled in the App Store and iTunes'

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.

2 replies
Question marked as Top-ranking reply

Jul 19, 2020 3:28 AM in response to gorana17

If you see a message that says 'Your account has been disabled in the App Store and iTunes'

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.

Jul 19, 2020 4:00 AM in response to gorana17

The Apple recommended support link below has not been consistently available recently. It is down now. (5:59 am) So if it is not working when you need it, then use one on the other support links I posted below to contact Apple support.

 

See If you see a message 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Try using the Apple recommended support link above first. But, this site is down very often. Use the support options I give below if necessary.

 

You can use Apple Support Twitter https://twitter.com/AppleSupport  There may be a wait of an hour or so.

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

when I try to add a credit card it says "iTunes account disabled"

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