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cannot update my credit card information

How can I update my credit card information


iPad, iPadOS 13

Posted on Jul 20, 2020 5:32 AM

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Question marked as Top-ranking reply

Posted on Jul 20, 2020 5:56 AM

See Change, add, or remove Apple ID payment methods https://support.apple.com/en-us/HT201266--in The App and iTunes Stores.

 

But, if you want to change on your device,

 

On an iPhone use Settings > Name > Payment & Shipping


For a Mac, see Set up your Apple ID payment method and shipping address on Mac https://support.apple.com/guide/mac-help/set-apple-payment-method-shipping-address-mac-mchl29cac995/mac

 

2 replies
Question marked as Top-ranking reply

Jul 20, 2020 5:56 AM in response to DV1940

See Change, add, or remove Apple ID payment methods https://support.apple.com/en-us/HT201266--in The App and iTunes Stores.

 

But, if you want to change on your device,

 

On an iPhone use Settings > Name > Payment & Shipping


For a Mac, see Set up your Apple ID payment method and shipping address on Mac https://support.apple.com/guide/mac-help/set-apple-payment-method-shipping-address-mac-mchl29cac995/mac

 

Jul 20, 2020 5:47 AM in response to DV1940

What happens when you try? Error message(s)?


Log into your account in the App Store/iTunes and you should be able to change/verify it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page.


Apple ID payment information - change.  


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

cannot update my credit card information

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