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Good Afternoon:

I am having a few problems with my phone.

I am unable to connect to my app store.

I am unable to sign in with my apple ID and password

My apps are slow or not working at this time.


Thank you


iPhone 11, iOS 13

Posted on Jul 20, 2020 11:29 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 20, 2020 11:54 AM

App Store, iTunes Store, or other Apple services - If you can't connect


 Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

1 reply
Question marked as Top-ranking reply

Jul 20, 2020 11:54 AM in response to JonesFamily1995

App Store, iTunes Store, or other Apple services - If you can't connect


 Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

Good Afternoon:

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