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Dead iPad

Purchased mid-2014 and now dead, dead, dead. Won’t take charge or respond in any fashion. Hard reset worked a month ago but no more. Any other ideas or is it time for a replacement?

iPad Pro 9.7-inch WiFi

Posted on Jul 20, 2020 4:28 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 21, 2020 3:50 AM

If you are experiencing difficulties with charging, the support page might offer so helpful guidance on troubleshooting the problem:

https://support.apple.com/en-us/HT201569


If you continue to have difficulties, you might be best advised to seek assistance directly from Apple Support. You’ll find the Contact Support link at top-right of this page. Alternatively you can initiate a support case using the Apple Support App:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store - where the staff will be able to test your iPad and offer assistance.


I hope this information and guidance proves to be helpful in resolving the issue.

5 replies
Question marked as Top-ranking reply

Jul 21, 2020 3:50 AM in response to jemonline

If you are experiencing difficulties with charging, the support page might offer so helpful guidance on troubleshooting the problem:

https://support.apple.com/en-us/HT201569


If you continue to have difficulties, you might be best advised to seek assistance directly from Apple Support. You’ll find the Contact Support link at top-right of this page. Alternatively you can initiate a support case using the Apple Support App:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store - where the staff will be able to test your iPad and offer assistance.


I hope this information and guidance proves to be helpful in resolving the issue.

Jul 21, 2020 6:39 AM in response to jemonline

Something maybe wrong with your iPad, like, however unlikely, a failed internal battery.

I suggest contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.


https://www.apple.com/contact/


OR


https://support.apple.com/en-us/HT201232



If you need to, if initial 1st tier Apple customer support is of no help to you, you can calmly ask to have this issue escalated up to more responsible, senior level Apple customer support employees to see if they can come up with other possible advice/solutions to your dead iPad issue, but I make no guarantees, whatsoever.

If need be, you can have your iPad issues escalated all the way up the chain to Apple engineering level customer phone support.


Even if no acceptable resolution, Apple, AT LEAST, logs all support calls and issues.



Best of Luck to You!

Dead iPad

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