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User profile for user: pomeroi
pomeroi Author
User level: Level 1
8 points

Verification code being sent to old phone number

I have logged into Apple ID and updated my mobile phone to the new number I have on both the 'Account' section and 'Security'.


I am trying to set up my daughter with AppleID as she is under 13 but every time I create, it is sending a verification code to my old mobile phone number that I no longer have......

I have checked, and checked my new number is correct and saved - it shows my new number in the 'Account' and 'Security' but still sends verification codes to the old number - what is going on???....


Any help will be appreciated.


Posted on Jul 21, 2020 9:36 AM

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User profile for user: donv_the_ghost
donv_the_ghost
User level: Level 9
50,942 points

Posted on Jul 21, 2020 10:12 AM

See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974  Below is an excerpt, but read the whole document. See the bold italics below.

 

Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article].

 

A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.

 

If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This link takes you to:

 

Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921 which you may need to use.

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User profile for user: donv_the_ghost
donv_the_ghost
User level: Level 9
50,942 points

Jul 21, 2020 10:12 AM in response to pomeroi

See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974  Below is an excerpt, but read the whole document. See the bold italics below.

 

Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article].

 

A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.

 

If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This link takes you to:

 

Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921 which you may need to use.

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Verification code being sent to old phone number

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