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Mail - emails are blank

Mail program has been acting weird in several ways lately on iMac running macOS Catalina 10.15.5. Emails are blank, just showing the header and no content, sometimes even blacking out while I am reading them. Mail program is freezing up when I try to forward or reply or even print. Not having the problem on iPad or iPhone, increasingly I have to go to other devices to check my mail! Seems to work okay for a short time after I restart or force quit. Not good!

Posted on Jul 24, 2020 12:23 PM

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Posted on Jul 24, 2020 2:40 PM

Hmmm, a bit scary, let's start with this...


Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

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Question marked as Top-ranking reply

Jul 24, 2020 2:40 PM in response to chezjean

Hmmm, a bit scary, let's start with this...


Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

Aug 7, 2020 10:53 AM in response to chezjean

You can save us asking dozens of questions by submitting a report from this App for us to look at…

EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/


Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/

Whew, they've changed pastebin & made it harder, but after pasting in, click Create new paste button, then Embed button, then copy the URL...

<script src="https://pastebin.com/embed_js/KuvnghqA"></script>


The important part is...


https://pastebin.com/embed_js/KuvnghqA


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

Sep 28, 2020 7:15 AM in response to chezjean

I've had the same problem for a few months. I've booted in safe mode, reset smc and pram. It happens at the end of a day for me. Rebooting solves the problem every time. There is nothing unique about the emails that are blank. Since all the solutions require rebooting, there's no saying if they do anything or not.


It is annoying and seems to happen at the worst time.

Mail - emails are blank

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