You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

disabled iphone

I cant remember my password to my iphone 5se and it got disabled. I dont have access to a laptop with itunes to restore it. I tried to erase iphone through find my iphone but it says it'll work once the phone is connected to internet, and well i cant connect it. is there anything else that can be done?

iPhone 5s

Posted on Jul 28, 2020 12:35 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 28, 2020 12:40 AM

Incorrect Process:

Erase All Content and Settings and use a new Passcode after the erase won't work because it will ask you for the old passcode. You have only one option read below


Correct Process

If you have forgotten your Lock Screen passcode, or if a message says that your device is disabled, learn what you need, what you get and what is lost.


You need a computer to follow these steps. If you don't have a computer, borrow one from a friend.


Forgot? Click below to reset…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...


1 reply
Question marked as Top-ranking reply

Jul 28, 2020 12:40 AM in response to noemis16

Incorrect Process:

Erase All Content and Settings and use a new Passcode after the erase won't work because it will ask you for the old passcode. You have only one option read below


Correct Process

If you have forgotten your Lock Screen passcode, or if a message says that your device is disabled, learn what you need, what you get and what is lost.


You need a computer to follow these steps. If you don't have a computer, borrow one from a friend.


Forgot? Click below to reset…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...


disabled iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.