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I have lost my Apple ID and password. Can you help me with that?

Posted on Jul 30, 2020 4:50 PM

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Question marked as Top-ranking reply

Posted on Jul 30, 2020 4:56 PM

Sorry, one cannot lose an Apple ID, it's your e-mail address.

Unless you have the original receipt with the serial number, you cannot reactivate this device.


Activation Lock is a theft deterrent feature with no bypass or workaround.

Without the owner's authorisation, no thief or anyone including you can re-use the device.

3 replies
Question marked as Top-ranking reply

Jul 30, 2020 4:56 PM in response to SameeAbdul

Sorry, one cannot lose an Apple ID, it's your e-mail address.

Unless you have the original receipt with the serial number, you cannot reactivate this device.


Activation Lock is a theft deterrent feature with no bypass or workaround.

Without the owner's authorisation, no thief or anyone including you can re-use the device.

Jul 30, 2020 5:31 PM in response to SameeAbdul

See if you can recover the ID/password.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            


If necessary, if  you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



I have lost my Apple ID and password. Can you help me with that?

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