You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Catalina Re-install stops at the last 15 seconds

HI. I have been trying to re-install macOS in my macbookAir for at least 5x now and it STOPS at the last 15 seconds... anyone has any input on this?


Thanks

Posted on Aug 5, 2020 12:50 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 8, 2020 7:33 PM

Hello SVPShi!


We see you are having some trouble reinstalling the macOS software on your MacBook Air. We want to help get that process completed for you! What error are you seeing specifically when it seems to get stuck? Knowing that information will greatly help in diagnosing what the cause could be.


You can also try to use a different option of recovery in macOS Recovery. You can see the three different options available here: How to reinstall macOS from macOS Recovery Try using a different one than you have previously to see if the same issue occurs.


We hope that helps!


Take care.

3 replies
Question marked as Top-ranking reply

Aug 8, 2020 7:33 PM in response to SVPShi

Hello SVPShi!


We see you are having some trouble reinstalling the macOS software on your MacBook Air. We want to help get that process completed for you! What error are you seeing specifically when it seems to get stuck? Knowing that information will greatly help in diagnosing what the cause could be.


You can also try to use a different option of recovery in macOS Recovery. You can see the three different options available here: How to reinstall macOS from macOS Recovery Try using a different one than you have previously to see if the same issue occurs.


We hope that helps!


Take care.

Catalina Re-install stops at the last 15 seconds

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.