the ipad pro keyboard is not working at all.

On what iPad model? What keyboard are you using?

Did you follow all the steps provided in this support guide?:--> Use your Smart Keyboard Folio or Smart Keyboard with your iPad - Apple Support

and/or this one:--> If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support

Did you check your keyboard compatibility?:--> Apple Wireless Keyboard and Magic Keyboard compatibility with iOS devices - Apple Support

If the issue persists, contact Apple Support using this link:--> Get Support

Regards

Giulio

Sorry about that.

As already suggested, contact Apple Support directly.

Regards

Giulio