You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

when I try to download an app my phone says my account has been disabled in the App Store and iTunes

how can I fix this?

iPhone 11, iOS 13

Posted on Aug 16, 2020 10:49 AM

Reply
2 replies

Aug 16, 2020 3:11 PM in response to kenslie196

You will need to use one of the support links I posted below. The primary option (telephone support) under the Apple recommended support link below has not been consistently available recently. So if it is not working properly when you need it, then use one of the other support links I posted below to contact Apple support.

 

See If you see a message 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Try using the Apple recommended support link above first. But, this site is down/not fully functional very often. Use the support options I give below if necessary.

 

You can use Apple Support Twitter https://twitter.com/AppleSupport  There may be a wait of an hour or so.

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

when I try to download an app my phone says my account has been disabled in the App Store and iTunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.