Apple mail having issues with importing Google mail, keeps disappearing

Question

Level 1

24 points

Apple mail having issues with importing Google mail, keeps disappearing

I am using Apple Mail program to import my messages from several accounts. Google mail imports have been an issue lately whenever the computer goes into sleep mode and sometimes just on screensavers. I am on a iMac Intel running 10.15.6. Sometimes when I wake the computer and open mail the Google folder is empty even tho I may have several hundred messages in the folder. Other times the folder is completely gone. If I quit Mail and restart it sometimes it comes back but sometimes I have to restart the program several times to get my messages back. It is only doing this with the Google account. Any ideas on what is going on? Thanks.

iMac 21.5″, 10.13

Posted on Aug 16, 2020 12:03 PM

Reply

Answer 1

Top-ranking reply

i_rina

Community Specialist

Aug 17, 2020 12:09 PM in response to nkplt

Hey nkplt,

We understand you're having some issues with your Gmail account in the Mail app on macOS Catalina 10.15.6.

Given that the issue is isolated to your Gmail account, it would be best to remove the account from your mail accounts and add it back, as Gmail emails are preconfigured IMAP accounts, which means that all the emails are stored on the server, not downloaded to your Mac locally.

You won't need to worry about any data loss because of this. For help with this, please check out:

Add or remove email accounts in Mail on Mac

We hope this info helps out!

Take care.

Reply

Answer 2

nkplt Author

Level 1

24 points

Aug 18, 2020 6:03 PM in response to i_rina

thanks for the help. I did not realize the messages stayed on the server. I will move the important ones to my computer per the instructions. I think I must be losing the connection to Google from time to time and that is why the messages disappear. Anyway, thanks for the help

Reply

Apple mail having issues with importing Google mail, keeps disappearing

Similar questions