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I can’t reset my elderly mother’s Apple ID password because she no longer has access to the associated email address. Is there another way to receive the link to reset the password? I don’t want to have to reset her phone and iPad to factory settings but not knowing the Apple ID password is causing lots of headaches.
iPad Air 3 Wi-Fi
Have her use this approach in attempting to recover her account. She will need to do so before here password can be changed.
See If you forgot your Apple ID https://support.apple.com/en-us/HT201354
You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid to try to recover it.
And you may need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
Before trying to answer your security questions is very important that you think about your questions, including your birth date, and their answers carefully and try to recall all details you can. If you don't answer them correctly enough, then you easily can lose control of your account.
Note that If you're using two-factor authentication and can’t recover your password, you usually will need to enter account recovery. See Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921
And, in general, if things go badly using the above links, you will need to try to recover your account if you want to use it again. Again, see Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921 Use this link to request account recovery to regain access to your account.
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If she can recover access to her account, then have her
use Change your Apple ID password https://support.apple.com/en-us/HT201355 and
What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071
If necessary, contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Trouble resetting Apple ID password
