You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot connect to AppStore

Why cannot connect to App Store when I try to open it?

I have tried by sign out Apple ID and while I try to sign in, authentication fails.

Also I’ve reset my phone but also cannot connect to AppStore and iTunes.

Please help!!


Posted on Aug 19, 2020 1:11 AM

Reply
3 replies

Aug 19, 2020 1:56 AM in response to kabita48

I have not seen a definitive solution for your problem. So, I suggest you use my search link in trying to solve it: authentication verification failed apple. You will see a number of links that are, or may be, related to your specific problem. Several links related to my search claim fixes.


In this regard, see See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974  Below is an excerpt, but read the whole document. See the bold italics below.

 

"Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article]

 

A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication."

 

If you want to contact Apple Support to deal with your problem, see:

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Sometime this site is not fully functional.

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter https://twitter.com/AppleSupport  There may be a wait of an hour or so.

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best one.

Cannot connect to AppStore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.