You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Storage

Okay so my iPhone continues to say that my storage is full I have deleted almost everything so I don’t know what the problem is

iPhone 7, iOS 13

Posted on Aug 20, 2020 3:04 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 20, 2020 3:19 PM

Is your Other Storage high? This potentially sounds like storage corruption.


"Other" includes system files, caches, Siri voices, logs and updates - it is a common problem for this to be high, but it can often reach unreasonable levels which I presume has been the case for you and this shows some form of memory/storage corruption on your device.


Now let's get this fixed for you...


Firstly, please make sure your phone is running the latest version of iOS. You can check this by going into Settings > General > Software Update. if your phone isn't updated you should update it first because "Other" can sometimes include system updates which can be very large, and it is always recommended to have the latest version of iOS to avoid bugs and get the latest new features and security enhancements so even if this doesn't fix your issue (if you have an update downloaded but not installed it likely will) it is still worth doing.


After that, please follow the steps at  https://support.apple.com/en-gb/HT203977 before erasing my device and restoring it with that back-up which hopefully should fix that.


If you really don't want to go down that route you could try Changing Messages Settings so your messages delete sooner, by default it is set to keeping forever. Deleting your browsing data and closing down tabs on Safari also helps. If I can be of any further assistance please let me know.


1 reply
Question marked as Top-ranking reply

Aug 20, 2020 3:19 PM in response to contessa35

Is your Other Storage high? This potentially sounds like storage corruption.


"Other" includes system files, caches, Siri voices, logs and updates - it is a common problem for this to be high, but it can often reach unreasonable levels which I presume has been the case for you and this shows some form of memory/storage corruption on your device.


Now let's get this fixed for you...


Firstly, please make sure your phone is running the latest version of iOS. You can check this by going into Settings > General > Software Update. if your phone isn't updated you should update it first because "Other" can sometimes include system updates which can be very large, and it is always recommended to have the latest version of iOS to avoid bugs and get the latest new features and security enhancements so even if this doesn't fix your issue (if you have an update downloaded but not installed it likely will) it is still worth doing.


After that, please follow the steps at  https://support.apple.com/en-gb/HT203977 before erasing my device and restoring it with that back-up which hopefully should fix that.


If you really don't want to go down that route you could try Changing Messages Settings so your messages delete sooner, by default it is set to keeping forever. Deleting your browsing data and closing down tabs on Safari also helps. If I can be of any further assistance please let me know.


Storage

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.