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My WiFi is grayed out and I can not turn it in

My WiFi is grayed out and won’t let me connect

Posted on Aug 20, 2020 5:39 PM

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Question marked as Top-ranking reply

Posted on Aug 20, 2020 5:44 PM

This usually indicates a hardware issue requiring you to take it to Apple or an authorized repair center to get fixed. It may also be a software issue, for which you can try the steps below, but I want to set the expectation that it is probably hardware related.


Try restarting your phone.


Try going to Settings > General > Reset > Reset Network Settings.


If that doesn't work, try restoring: http://support.apple.com/kb/HT1414


Note that you need to make a backup before restoring if you do not want to lose data.

2 replies
Question marked as Top-ranking reply

Aug 20, 2020 5:44 PM in response to Mfalwell2

This usually indicates a hardware issue requiring you to take it to Apple or an authorized repair center to get fixed. It may also be a software issue, for which you can try the steps below, but I want to set the expectation that it is probably hardware related.


Try restarting your phone.


Try going to Settings > General > Reset > Reset Network Settings.


If that doesn't work, try restoring: http://support.apple.com/kb/HT1414


Note that you need to make a backup before restoring if you do not want to lose data.

My WiFi is grayed out and I can not turn it in

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