You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
📢 Newsroom Update
Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >
Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >
How can i restore an IPad that wasnt signed out of the icloud account of the person who previously owned it? The previous owner is a family member who recently passed away and we were given this ipad amongst other belongings. I would like to be able to use this ipad but I have no clue what to do from here.
Unless you know the Apple ID and Apple ID Password your family member used, you cannot get in the iPad yourself.
If all you want is to be able to use the iPad and you don't want any of the data on the device, you can take a copy of the death certificate, a letter from the estate granting you ownership rights and if at all possible the original purchase receipt to Apple and they may be willing to erase the device for you to use.
If you want to access any of the data on the device, such as cherished family photos, this link will detail what Apple will require for that --> How to request access to a deceased family member's Apple accounts - Apple Support
If you don't want any of the data, just use the advice I provided above.
Unless you know the Apple ID and Apple ID Password your family member used, you cannot get in the iPad yourself.
If all you want is to be able to use the iPad and you don't want any of the data on the device, you can take a copy of the death certificate, a letter from the estate granting you ownership rights and if at all possible the original purchase receipt to Apple and they may be willing to erase the device for you to use.
If you want to access any of the data on the device, such as cherished family photos, this link will detail what Apple will require for that --> How to request access to a deceased family member's Apple accounts - Apple Support
If you don't want any of the data, just use the advice I provided above.
Ok, thank you for your advise. I will see what i can do about obtaining the information you mentioned and go from there. I appreciate your quick response.
You're welcome and I'm sorry for your loss.
Restoring an ipad
