Lost my iPhone and forgot my trusted phone number
I lost my iPhone and got a new one. I’m trying to sign in to my iCloud account and I’ve forgotten my trusted cell phone number. Is there another way of recovering my account? Please help.
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If you can't access any of your devices
You can reset your Apple ID password on a friend or family member's iPhone, iPad, or iPod touch using the Apple Support app or the Find My iPhone app.
Use the Apple Support app
To reset your password using the Apple Support app on a friend or family member's iPhone, iPad, or iPod touch with iOS 12 or later, the device owner will need to download the Apple Support app.
Ask the device owner to open the App Store on their iPhone, iPad, or iPod touch, then search for Apple Support and download the app. Then open the Apple Support app and follow these steps:
- Under Topics, tap Passwords & Security.
- Tap Reset Apple ID password.
- Tap Get Started, then tap "A different Apple ID."
- Enter the Apple ID that you need to reset the password for.
- Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed.
Any information that you enter will not be stored on the device.
Use the Find My iPhone app
If your friend or family member uses iOS 9 through 12 and they can't download the Apple Support app, use the Find My iPhone app instead.
- Open the Find My iPhone app.
- When a Sign In screen appears, make sure the Apple ID field is empty. If you see someone else's user name, erase it.
- Tap Forgot Apple ID or Password, then follow the onscreen steps.
Don't see a Sign In screen? Tap Sign Out. After you sign out, make sure the Apple ID field is empty. Then tap Forgot Apple ID or Password, and follow the onscreen steps.
If you tried the previous steps or live in a country or region where Support App is not available, you can still reset your password and regain access to your account with account recovery. In some cases, you might have the option to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. Learn more about account recovery.
